By Jessica DiNapoli and Richa Naidu
NEW YORK/LONDON (Reuters) – Top advertisers on Twitter slashed their spending after Elon Musk’s takeover, according to estimates compiled for Reuters by research firm Pathmatics, in the latest shock to the company’s dominant revenue source.
Fourteen of the top 30 advertisers on Twitter stopped all advertising on the platform after Musk took charge on October 27, according to the Pathmatics estimates. Four advertisers reduced spending between 92% and 98.7% from the week before Musk’s acquisition through the end of the year.
Overall, advertising spending by the top 30 companies fell by 42% to an estimated $53.8 million for November and December combined, according to Pathmatics, despite an increase in spending by six of them.
Pathmatics said the previously unreported figures on Twitter advertising are estimates. The firm bases its estimates on technologies that track ads on desktop browsers and the Twitter app as well as those that mimic user experience.
But the company said those estimates do not account for deals advertisers may receive from Twitter, or promoted trends and accounts. “It is possible the spending data could be higher for some brands” if Twitter is offering incentives, Pathmatics said in an email.
Twitter did not respond to multiple requests for comment.
In a November event on Twitter Spaces, Musk, addressing the issue of companies pausing ads, said that he understands if advertisers “want to give it a minute.” He added that “the best way to see how things are evolving (at Twitter) is just use Twitter.”
Technology-focused publication The Information, citing details shared by a top Twitter ad executive at a staff meeting on Wednesday, reported that Twitter’s fourth quarter revenue fell about 35% year over year due to a slump in advertising.
Twitter posted a loss of $270 million in the three months ended June 30, on total revenue of about $1.18 billion.
The Pathmatics estimates show continued upheaval in Twitter’s main revenue stream heading into 2023, led by a pullback from top consumer brands.
Forward bookings, or agreements to lock in future ads, were also down for January and February, according to research firm Standard Media Index, which did not provide details.
Twitter is moving to reverse the advertiser exodus. It has introduced a slew of initiatives to win back advertisers, offering some free ads, lifting a ban on political advertising and allowing companies greater control over the positioning of their ads.
“They’re frankly really amazing incentives. Honestly, I’ve not seen that type of incentive ever from any advertiser,” said Molly Lopez, owner of ad agency HITE Digital Miami.
In addition, Mark DiMassimo, founder of New York-based ad agency DiMassimo Goldstein, said that “bargain basement” direct marketers and political action committees – big spenders on Meta Platform Inc’s Facebook – may fill the advertising gap.
Coca-Cola Co halted spending in mid November, after purchasing an estimated $1.1 million in Twitter ads earlier that month, while HBO spending collapsed to approximately $38,000 in December from roughly $1.1 million in November, Pathmatics found.
Coca-Cola declined to comment. HBO spokesperson Chris Willard did not comment on the specifics of advertising spending, but said “we will be assessing the platform under its new leadership and determine appropriate next steps.”
Among consumer brands, Heinz ketchup maker Kraft Heinz Co and Stouffers meal manufacturer Nestle SA stopped all advertising, according to the Pathmatics estimates. Heinz and Nestle declined to comment.
Mass retailer Target Corp and department store operator Kohls Corp also skipped advertising on Twitter on Black Friday, one of the biggest shopping days of the year, the estimates show. Kohls did not return requests for comment.
However, Apple Inc and PepsiCo Inc increased spending, according to Pathmatics.
Apple did not respond to requests for comment. PepsiCo declined to comment.
Financial technology provider SmartAsset and Amazon.com Inc said Pathmatics estimates showing an increase in advertising were inaccurate. Amazon did not elaborate further and SmartAsset said the figures were “inflated” without giving details. Pathmatics said “we want to reiterate that our figures are just estimates.”
BRAND SAFETY
Musk’s arrival at Twitter exacerbated a drop in advertising that began in September after Reuters reported that promotions appeared alongside tweets soliciting child pornography.
Most of the companies stopped spending in November, the estimates show, the same month that Musk restored suspended accounts and released a paid account verification that resulted in scammers impersonating corporations.
Telecommunications company AT&T Inc and pet food provider Mars Inc slashed spending in September due to concerns about brand safety.
As the companies pulled back on Twitter, they maintained and in some cases boosted advertising on Meta Platform Inc’s Facebook and Instagram and on short video app TikTok, according to Pathmatics.
Meta and TikTok did not immediately return requests for comment.
GRAPHIC: Some advertisers cut spending or leave Twitter after Musk’s takeover (https://www.reuters.com/graphics/TWITTER-ADVERTISERS/TWITTER-ADVERTISERS-SPENDING/dwpkdadqrvm/graphic.jpg)
AT&T said it paused advertising in September because of “concerns around content appearing next” to its ads. The company has been talking to Twitter about its concerns, according to a person familiar with AT&T’s thinking.
Mars said its “suspension remains in effect.”
Twitter has said to Reuters it is investing in child safety. The platform is leaning on automation to moderate content and restrict abuse-prone hashtags and search results in areas including child exploitation.
Companies also scaled back on tweeting. As of January 19, Target and Special K cereal maker Kellogg Co hadn’t tweeted since October; Coca-Cola and electronics retailer Best Buy Co Inc paused tweeting in November, according to a Reuters review of the company’s main feeds.
Target, Best Buy and Kellogg did not return requests for comment.
(Reporting by Jessica DiNapoli in New York and Richa Naidu in London; additional reporting by Sheila Dang in Dallas; Editing by Vanessa O’Connell and Suzanne Goldenberg)
